EXCHANGE, RETURN & REFUNDS
Exchange, Return & Refunds
If you wish to exchange your item write a note and enclose the note in the package. In the note you should write your name, order number and the product you want to change to. It is important that you write exactly what color, size and product you want to exchange it into. The exchange must be made no later than 14 days after you have received your package.
The return must be made no later than 14 days after you have received your package. The package must be sent with GLS and we always recommend you to send the package with insurance and tracking number as you are responsible for the package until we receive it.
Sommerstudios will refund the full amount of the return item(s), and you are responsible for the return cost of shipping. Please be aware that the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties, if any.
It might take 10-14 business days before the amount will be shown in your bank account, but can also transfer as fast as 3-5 business days.
You will receive an email as soon as we have started the refund process.
Send the package to our address:
Store Kongensgade 74, st. 2,
1264 København K
Phone: +45 31 41 54 71